Term and Conditions

APPOINTMENTS
We reserve the right to refuse service to any and all guests who do not comply with our terms and conditions. By booking with us this is acceptance of these terms and conditions including but not restricted to skin tests, cancellations, behaviour and masks.

24 HOUR CANCELLATION POLICY FOR APPOINTMENTS

Your appointments are very important to the team members at Eden. Your appointment is reserved especially for you and, while we understand that sometimes schedules adjustments are necessary, we respectfully request at least 24 hours’ notice for cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. We will confirm your appointment with you 48 hours in advance by email or 24hrs by text because we know how easy it is to forget an appointment you booked months ago.

All New colour clients will require a skin test that must be performed at least 48hrs prior to any colour service. You can just pop in in most cases but if you need a chat about your requirements please book a free consultation. If you fail to have a skin test unfortunately we will not be able to do any colour services. Failure to do so may mean that you will be liable for the cancellation fees.

CANCELLATION FEES

Since the services are reserved for you personally, a cancellation fee will apply if you fail to give at least 24 hours’ notice that you will not be able to make your appointment.

Less than 24 hours’ notice will result in a charge equal to 50% of the reserved service amount.

No skin test 48hrs prior to colour service 50% of the reserved service amount.

‘No shows’ will be charged 100% of the reserved service amount.

For appointments made within the 24 hour period, if you cannot make your appointment, please cancel within 4 hours of your appointment time. Failure to do so will result in a charge equal to 50% of the reserved service amount.

The cancellation policy gives us the time to inform our standby guests of any availability and keeps our team members’ schedules filled. Our aim is to provide you with an excellent level of service and our policies help us to achieve this. Thank you for viewing and supporting our policies criteria.

APPOINTMENT CONFIRMATION EMAIL & TEXT

As a courtesy, we will confirm your appointment by email (if we have it) and by text (24 hours prior to your appointment date). However please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

Thank you for your understanding,

MASKS
As a close contact industry we will be continuing to wear our masks until further notice and will require clients to also wear them. Disposable masks will available in salon.

PAYMENTS
We currently accept cash, visa, mastercard and our vouchers. We do not accept AMEX (American Express)